PLEASE READ CANCELLATION POLICY
Our scheduling system allows you to cancel a class up to 6 hours before the class starts without being charged for that class. If you cancel within 6 hours of the class starting, you will be charged for the full class and a refund or credit will not be issued.
Memberships– You will be charged a $15 cancellation fee for each late cancel. No exceptions. If your reservation is a no show without cancellation, you will be charged $20.
Packages– Early cancellations will automatically be returned to your package for future use. Late cancellations will result in the removal of that class from your package and cannot be reused.
Virtual – Our virtual classes will not be monitored for no shows. If you do not cancel before the class starts, you will be counted as “attended” and your class will be marked as used.
Privates– We require a 24-hour cancellation notice. Late cancellations will result in loss of your class with no refund.
NOTE: If no student registered for a class 6 hours before the scheduled class time, we reserve the right to cancel class. We also reserve the right to cancel any class that has only one participant up to 1 hour before the scheduled class time. Exceptions may apply at the studio’s discretion.
Late arrivals will NOT be allowed into class and WILL be considered a late cancel. Please understand our policy is for good reason: safety (a proper warm up is mandatory), security (we lock our studio doors), and respect (cuts into other people’s time). Arrive 15 minutes before the start of your class. Please plan for traffic, parking and be on time to avoid loosing your class or being charged a late cancellation fee.
Please note that you have up to 14 days before your event to cancel and receive a full refund of your deposit. If you cancel up to 7 days of the event, your deposit will be refunded as a studio credit only. If you cancel within the 7 day period, your deposit is FORFEITED, NON-REFUNDABLE, NO EXCEPTIONS.